Last updated: June 2026
Try it before you pay
The Starter tier is free and includes the full visual builder, presets, per-screen layouts, and the live phone preview. That means you can design your entire app, see exactly how it looks, and decide whether Appolar is right for you before any charge happens. Most questions a refund would otherwise answer can be settled for free, up front, in the builder.
Subscriptions and cancellation
Paid monthly plans are billed through Shopify on your regular invoice. You can cancel at any time from your Shopify admin. When you cancel, you keep access for the remainder of the period you have already paid for, and you are not charged again. Because Shopify bills in advance for the cycle, partial-month refunds for a cancellation are generally not issued, but see the exceptions below.
Lifetime and per-build charges
The one-time Lifetime purchase and any per-build charges cover work that is performed and delivered, namely compiling your app and submitting it to the stores. Once a build has been compiled and submitted on your behalf, the work behind that charge is done, which affects whether it can be refunded.
When a refund is available
A refund is generally available when:
- You were charged in error, for example a duplicate charge or a charge after a confirmed cancellation.
- A paid build failed on Appolar's side and could not be delivered.
- You raise a concern promptly and no build has yet been compiled and submitted against the charge.
When a refund is not available
A refund generally cannot be issued when:
- A build has already been compiled and submitted to the App Store or Play Store, since the work is complete.
- An app store rejects or removes your app for reasons outside Appolar's control, such as your listing content or developer account status.
- You simply changed your mind after the work was delivered, rather than before.
These are guidelines, not a wall. If your situation is genuinely unfair, raise it and it will be looked at directly.
How to request a refund
Email support@appolar.com with your store domain and a short description of the charge and the issue. Requests go straight to the developer, not a ticketing queue, and you will get a real answer.
Billing is handled by Shopify
All Appolar charges appear on your normal Shopify invoice, and approved refunds are processed back through Shopify's billing system. You do not need a separate Appolar billing account, and Appolar never handles your payment card directly. For full billing detail, see the terms of service.